Was there a problem with your Warby Parker order? If so, what happened to your glasses or contacts? Before making any hasty judgments, check out our guide on Warby Parker returns. As a bonus, we may begin the return process on your behalf!
Returns are not accepted. Know Warby Parker’s Return Policy—You’ll need it.
All Warby Parker products can be returned after 30 days of purchase, excluding gift cards and trial packs. In that time frame, you can return the following items:
Eyewear Contact lenses in their original, unopened packing
Contact lenses that don’t fit properly
Arriving with scratched or broken lenses
Damaged picture frames
A free replacement for scratched eyeglass and sunglass lenses is available for 365 days from the date of purchase. At any Warby Parker retail location, you can also obtain assistance with fixing or replacing broken or misaligned frames, nose pads, or screws.
Returns are accepted by mail and at any of Warby Parker’s 144 U.S. stores.
Getting Started with the Warby Parker Returns
By calling Warby Parker’s customer service or by visiting one of their stores, you may begin the process of returning your product.
By using their website, you can make a Warby Parker return
Online returns can be started by following these steps:
Go to the Warby Parker Returns section of the website.
Order number and billing ZIP code must be entered in this field.
Next should be selected.
Using email, send a request for a Warby Parker return
If you want to communicate via email, you should send an email to firstname.lastname@example.org and make a follow-up enquiry. A member of our customer service team will be in touch with you to go over the details of your return.
Request a Warby Parker Return by Phone
Ask about returns by calling 1-888-492-7297, Warby Parker’s customer support number, from 9 am till 9 pm ET every day of the week.
In-Person Warby Parker Return Requests Are Always Welcome!
Alternatively, you can visit your local Warby Parker store and speak with a customer service representative about exchanging or returning an item.
Policies for Returns and Exchanges at Warby Parker
When you return a qualifying item to Warby Parker, you have the option of receiving a full refund or exchanging it. Credits are made to the original method of payment when a refund is issued. You may have to wait up to 30 days for a refund or exchange because there is no mention of return and refund processing time on the official website.